Fonseca Solicitors, Abergavenny

Privacy policy

Fonseca Solicitors are committed to safeguarding the privacy of visitors to our website. This policy sets out how we will treat your personal information.

Do we collect any information?

We may collect, store and use the following personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and details);
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
  • any other information that you may choose to send us.


How de we use your personal information?
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • administer the website;
  • send you general (non-marketing) communications or an email reply to a query which you have specifically raised;
  • only where you have specifically agreed to this, we will send to you our newsletter (or other marketing communications relating to our business which we think may be of interest to you) by email or similar technology. You can inform us at any time should you no longer require marketing communications; and
  • deal with enquiries and complaints made by (or about you) in respect of the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosures
We may disclose information about you to any of our employees or partners insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

  • only to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as detailed in this privacy policy, we will not provide your information to third parties.

Security of your personal information
We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments to our Privacy Policy
We may sometimes update this privacy policy by updating this page on our website. Please therefore check this page periodically to ensure you are happy with any changes.

Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity. For this purpose, we will usually accept a photocopy of your passport or bank plus an original copy of a utility bill which shows your current address.

We may withhold such personal information to the extent permitted by law. You can instruct us not to process your personal information for marketing purposes by email at any time.

Third party websites
The website may contain links to other websites. We cannot be held responsible for the privacy policies or practices of any third party website.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact Details
Should you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to enquiries@fonsecasolicitors.co.uk or by post to Fonseca and Partners, St. Mary's Chambers, Monk Street, Abergavenny, NP7 5ND.

Complaints Procedure

We are committed to providing a good quality service.   If you feel at any time that you are not receiving that service please contact your fee earner in the first instance or alternatively the relevant partner.  In the event that we are unable to resolve matters we have a written complaints procedure which we will supply to you.  The regulatory framework for complaint handling is the Legal Ombudsman. We advise you at this stage that the Legal Ombudsman will generally only deal with complaints after our internal complaints procedure has been exhausted. Please note that your complaint must be made to the Legal Ombudsman within six months of our response and within twelve months from the date of the act or omission about which you are complaining. We confirm that the address of the Legal Ombudsman is PO Box 6806, Wolverhampton, WV1 9WJ and the telephone number is 0300 555 0333.